My Cronbach Alpha stated -0.656. The note below says: The value is negative due to a negative average covariance among items. This violates reliability model assumptions. You may want to check item codings.
I am not an expert in SPSS. However, If you type your question in google. You will see that this question has been asked frequently. I have attached the links which you may find useful:
Dear all, thank you for your responses. I've found the culprit, as Agnes mentioned, I must transposed the variables. My ICC is now 0.827 :) ;) - 82.7% is real.
1. The Item alpha reliability is the average of the output of correlation coefficients.
2. The correlation coefficients of the questions i.e. the correlation between two or more corresponding variables/observations of the instrument are negative
3. The acceptable value should be >= 0.7.
4. As a measure of consistency of your questionnaires, you have a serious problem and needs to be observed.
5. The scales of measurement need to be checked and the consistency of the scale/survey need to be studied.
6. In order to discover the problems of your questionnaires, the measures of Item alpha reliability if item deleted and and split-half reliability need to be developed.
In addition, in SPSS all the measures of reliability can be developed. Some of references are:
1. Landau, S. and Everitt, B. S.(2004). A Handbook of Statistical analyses using SPSS.
2. Howitt, D. and Cramer, D.(2008). Introduction to SPSS.
3. Z. A. Al-Hemyari and A. M. Al-Sarmi (2016). Validity and Reliability of Students and Academic Staff’s Surveys to Improve Higher Education. Educational Alternatives, Journal of International Scientific Publications, Vol.14, pp. 242-263.
4. If you want resources/guides for SPSS, I will supply.