I am currently doing a research in a particular industry, and I need a standard questionnaire to help do the research. The area is 'operational effectiveness'.
Hi. If you do a search for GMRG questionnaire in Google or Google scholar you will find a useful example.
It is based on the indicators about operational effectiveness. You must find the indicators first, before you make a questionnaire and you must understand what the measure of it's operational effectiveness.
I am pursuing a similar questionnaire for operational reliability. I'm not sure it's exactly the same thing, but is reasonably close. I have done some work in identifying what I call reliability factors, and the relationships between them. I would be delighted to provide information.
Also, i can recommend this link - it is useful for building scales:
https://en.wikibooks.org/wiki/Handbook_of_Management_Scales
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