“Business process design is a BPM step that occurs after the analysis and discovery steps. Its goal is to create an improved and optimized process that meets all of your expectations in relation to process performance and strategic business needs.”

The pressing need to compete on the basis of human-centered knowledge rather than process automation, has expanded the field of Business Process Management (BPM) to include knowledge intensive business processes.

https://activeknowledgemodeling.com/2009/03/13/bpm-for-knowledge-intensive-processes/

http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382010000200004

http://eprints.rclis.org/5651/1/km-kim99.htm

http://jucs.org:8080/ujs/jukm/links/sample_issues/Issue_0_2/riss/jukm_0_2_77_100_riss.html

I propose this article

Knowledge Intensive Business Processes: Theoretical Foundations and Research Challenges

• DOI: 10.1109/HICSS.2011.271

The following article with high citation is helpful:

Knowledge management for improving business processes: an analysis of the transport management process for indivisible exceptional cargo.

http://dx.doi.org/10.1590/S0101-74382010000200004