How to measure innovation performance in services sector? Kindly share models and measures other than of Schumpeter's.
Thank you all!
The following article can be of value to you:
- Davide Aloini, Valentina Lazzarotti, Raffaella Manzini, Luisa Pellegrini, (2017) "IP, openness, and innovation performance: an empirical study", Management Decision, Vol. 55 Issue: 6, pp.1307-1327
“Policy is affected by the targets used to measure ‘success’,” (Nesta Policy Briefing, 2008, p1). Relevance of targets chosen to measure service sector innovation performance is ultimately critical to the anticipated outcomes.
Innovation, like the economy, is changing (Nesta Policy Briefing, 2008, p2). There is a predominant shift from manufacturing to service industries which accounts for the greater share of value added Nesta, 2006.
The position therefore can be assumed that to measure innovation performance in the service sector requires strategic targets with anticipated outcomes defined by the adoption of current market research patterns with established timelines.
References:
NESTA (2008) “Policy Briefing. Measuring Innovation. Online Available at:
https://www.nesta.org.uk/sites/default/files/measuring_innovation.pdf
NESTA (2006) ‘The Innovation Gap: why policy needs to reflect the reality of innovation in the UK.’ London: NESTA. Online Available at: https://www.nesta.org.uk/sites/default/files/innovation_gap.pdf
The measurement of performance is a fundamental issue for the study of innovation. I have researched this subject in tourism industry. You can check my results in the following link: https://www.researchgate.net/publication/282623192_Innovativeness_and_Business_Performances_in_Tourism_SMEs
I have also studied the results in non-technological industrial sectors:
https://www.researchgate.net/publication/310818378_Innovativeness_and_its_influence_on_growth_and_market_extension_in_construction_firms_in_the_Andalusian_region
https://www.researchgate.net/publication/271272262_La_competitividad_de_las_pymes_del_sector_metal-mecanico_andaluz_un_modelo_quantitative_The_competitiveness_of_Andalusian_metal-mechanic_SMEs_a_quantitative_model
I believe that this methodology could also be used in the service sector.
Good luck with your research! believe that this methodology could also be used in the service sector.
Good luck with your research!
I have done some research on "how to measure innovation performance in product develoemnt and manufacturing sectors? I believe some of those models and measures may also apply to service sectors. Take a look.
Article Development of Innovative Products in a Small and Medium Siz...
Article Model for optimizing performance based on reliability, life-...
Refer Harvard Business Review, July/August 2017 about innovation in a simple and effective manner.
1. If they are not public then will go for IPO
2. Brand prominence
3. Certificate for performance local business year after year !!!
4. Social or community projects
5.Exclusive customer support division (in India)!!!!!!!
I fully appreciate to your query regarding the measure for innovation performance in service sector , which i take liberty to correlate with my views under my article in the name of '' Employee Evaluation'' which i submit herewith for your perusal .
Introducing new ideas, products and methods are always be appreciated by everybody but they need to do enough justice to all.
Articles on Innovation
(https://theconversation.com/au/topics/innovation-2086)
How To Measure Innovation (To Get Real Results)
(https://www.fastcodesign.com/3031788/how-to-measure-innovation-to-get-real-results)
How Do I Measure “Innovation”?!?
(http://www.balancedscorecard.org/portals/0/pdf/HowToMeasureInnovation.pdf)
How do you Measure Innovation Results and Outcomes?
(http://www.innovationmanagement.se/imtool-articles/how-do-you-measure-innovation-results-and-outcomes/)
Measuring Innovation
(https://www.bearingpoint.com/files/Innovation_High_Res.pdf)
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