Dear all,
I trust this email finds you well.
I am currently testing a theorical model using the PLS-SEM and Smartpls. The aim is to assess the influence of certain soft skills (empathy) on client relationship outcomes (e.g customer loyalty).
I would like to control to assess the effect of certain (control) variable on some of my dependent variables.
The issue that I am encountering is the following.
I have 5 control variables:
· Gender (w/ 2 groups: male female)
· Salary (w/ 5 groups: below 20k, 21-30k, 31-50k, 51-70k, +70k)
· Education (w/ 5 groups: no diploma, high school diploma, bachelor, master, PhD)
· Visit frequency (w/ 5 groups: once a year, once every 6 months, ect...)
If I understood things correctly to yield significant result and interpret findings correctly, I will need to use dummy variables. Which means that, based on the above, there will be a total of 17 control variables.
Based on your experience, is there a way to simplify the above? I was thinking to reduce the number of groups for each variable. For instance, instead of having 5 salary categories, reduce the number of categories down to 2 such as:
- Salary: above and below the national average salary.
- Education: those who have at least a master, those who do not.
Etc…
What do you think of the above?
Of course, if you have any information / resources / material / that may allow me to address the above issue, that will be appreciated.
I thank you once more for your assistance and wish you a nice day.
Best regards,