I'm conducting a job satisfaction study to predict telephone agents' turnover. I'm looking to increase participants for my study. How should I approach the directors of call centers to request their permission? Their contact information are usually not available in the company's website. If you have conducted studies with call centers, I would really appreciate if you could share with me your strategies of contacting call centers' directors and convincing them to let you conduct your study at their companies.
Dear Ms. Pham Phuong Mai Do, you could select a profile [like telephone agents] using MTurk: https://www.mturk.com/ [Qualtrics or QuestionPro]
I would recommend you to contact HRM department, managing their employees and suggesting that you can share your research with them after completing your research. They may consider the way to keep their employees as possible as they can because HRM managers have to save the cost of training employees. You can persuade them with the potential outcomes of research. I think the best option is using a formal route to collect massive participants. In my case, I contacted many CEOs to collect their employees' survey. Good luck for your research.
Chong-Ryol Park Hello Dr. Park! How did you obtain contact information of those CEOS? Did you contact them via emails or phone numbers? Thank you so much for your advice!
Lucas dos Santos Costa Thank you for your suggestion! I read through the list of qualifications but I didn't see the telephone agents or any related criteria.
I think there are some information numbers or your can find the phone numbers of HRM department on the website of Jobs. If you contact them, try to send your research outline for persuading them.
Keep the design of your study simple. If it’s online, try to take away the hassle and limit the number of steps required for people to participate.
There’s nothing worse than volunteering to take part in a study, only to find you have to create various accounts for online tools, register and confirm your email address, then fill out loads of forms.
Questions and tasks should be easy to understand and follow, and instructions should be clear and helpful.
Don’t make people think too hard or you could see a higher abandonment rate!
Be flexible and ask people to select from some slotted times that you’ve scheduled.
Hi! from my perspective, HR dept. usually do not provide personal contacts of their agents especially top/higher management (even if its for academic purposes), unless the purpose of the study is specific and can benefit their company. If you’re looking for high number of respondents/agents (especially in time of pandemic), you can rely on different social networks for/with BPO groups, and disseminate your questionnaire online (google form etc).
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