How can we measure the effect OL on the overall service culture of organizations? Assuming that OL is important to design and implement a sustainable service culture, how can I model such a scenario that correlates organizational learning to sustainable service performance?
Your answers are highly appreciated.
Dear Sidharta Chatterje
Literature is supplemented by many evidences stating that Organizational culture or Culture influences individual and/or organizational learning. Based on the assertions of literature it would be much safe for you to consider Organizational Service Culture as your Independent Variable and Organizational Learning as your Dependent Variable. After collecting your data you may run the 'Granger Causality' analysis if you are interested in finding whether these two variables are influencing each other simultaneously or not. However, it is better to note that, both of these variables are quite 'Latent' variables which can be measured through many 'Manifest' variables. An intensive literature review may help you to construct your desired model regarding this issue. Primarily you can have a birds eye view on the following links:
1. http://www.sciencedirect.com/science/article/pii/S1877042814029450
2. https://www.researchgate.net/publication/240280432_Culture_and_Organizational_Learning
3. http://jmi.sagepub.com/content/2/4/373.short?rss=1&ssource=mfc
4. http://www.ccsenet.org/journal/index.php/ijbm/article/view/2153
5. http://www.emeraldinsight.com/doi/abs/10.1108/09696471311288528
6. http://onlinelibrary.wiley.com/doi/10.1002/hrdq.1104/abstract
Thank you in advance.
Article Culture and Organizational Learning
Organizational Learning (a fundamental aspect) and service (application aspect) - linked. Both processes must be conducted at a high level. Then the result will definitely be high.
I'm not quite sure but please check if the attached articles might be of any use.. (Just an effort to be a helpful hand)