My dissertation examined the relationship between achieving (and not achieving) identity-related goals (which are linked to shame) and satisfaction with the conflict outcome. You might find it very interesting.

Dunaetz, D. R. (2014). The Achievement of Conflict-Related Goals Leads to Satisfaction with Conflict Outcomes.

http://scholarship.claremont.edu/cgi/viewcontent.cgi?article=1090&context=cgu_etd

Thank you.  I will read it over the next week.  Tara

Social psychology is concerned with its numerous research to address the issue of conflict and resolution.

Also, I used often in my research groups, the text of Thomas Gordon "Effective leaders" who speaks expressly of procedures based on problem solving, in six stages.

Gordon is one of the employees of Carl Rogers, with whom I was trained, he has faced in the book "Encounter group" group dynamics, especially the emotional dynamics.

Renato Vignati.

I was reading a research paper "Workplace dispute resolution and the management of

individual conflict – a thematic analysis of 5 case studies " which has interesting  analysis of mediation in conflict resolution. The paper, certainly does not address the questions raised by you but give some insight into it.

Peeyush Verma

http://www.acas.org.uk/media/pdf/q/a/0614-Workplace-Dispute-Resolution-Thematic-Review.pdf

Thank you for the support Peevish and Renato.....I will review and ask questions when I have had a chance to synthesize this information.  

Hi there

here is a summary of a book that you might find helpful.

Around the world communities that have suffered the trauma of unspeakable violence--in Liberia, Somalia, West Africa, Columbia, and elsewhere--are struggling to recover and reconcile, searching for ways not just to survive but to heal.

In When Blood and Bones Cry Out, John Paul Lederach, a pioneer of peace-building, and his daughter, Angela Jill Lederach, show how communities can recover and reconnect through the power of making music, creating metaphors, and telling their extraordinary stories of suffering and survival. Instead of relying on more common linear explanations of healing and reconciliation, the Lederachs demonstrate how healing is circular, dynamic, and continuing, even in the midst of ongoing violence. They explore the concept of "social healing," a profoundly important intermediary step between active warfare and reconciliation. Social healing focuses on the lived experience of those who have suffered protracted violence and their need to give voice to that experience, both individually and collectively. Giving voice, speaking the unspeakable, in words and sounds that echo throughout traumatized communities, can have enormous healing power. Indeed, the Lederachs stress the remarkable effects of sound and vibration through tales of Tibetan singing bowls, Van Morrison's transcendent lyrics, the voices of mothers in West Africa, and their own personal journeys. And they include inspiring stories of transformation: a mass women's protest movement in Liberia that forces leaders to keep negotiating until a peace agreement is signed; elders in Somalia who walk between warring clans year after year to encourage dialogue; former child soldiers who run drum workshops and grow gardens in refugee camps; and rape victims in Sierra Leone who express their pain in poetry.

With equal measures of insight and compassion, When Blood and Bones Cry Out offers a promising new approach to healing traumatized communities.