I am a user of a Thermo Scientific Surveyor HPLC system with an autosampler. Since we came back from end-of-year festivities vacation, the system is not working anymore, because of unexpected behavior, described as follows.
The Thermo Scientific system is analytical, and thus the autosampler system only starts when the baseline of detectors/flow/pressure is completely stable. We are not able to inject samples presumably because the system feels the baseline is not OK (we keep getting a "Waiting for Trigger" message indefinitely).
From monitoring the detectors with a preview run function, we have noticed that the detector signals at 220 nm and 254 nm are not stable, while pressure and flow are normal. We think this instability prevents the autosampler from injecting. We have changed solutions and columns, but the detector signal remains unstable nonetheless. The signals are behaving in a characteristic way:
1) Overall tendency is a continuous decrease in absorbance with some oscillations. The line keeps going down below zero.
2) The behavior of detectors is the same in both 254 nm and 220 nm wavelengths, suggesting the "disturbance" is on the detector itself, not in the solution (as contaminants should absorb in different wavelengths).
3) Curiously, moving the front doors of the upper PDA detector module cause marked interference in the detector signal lines -- opening either left or right doors cause a sudden decrease in absorbance, and putting a hand in front of the right open door causes a continuous increase in absorbance until the hand is removed (then signal line goes back to the slow decrease behavior).
I am not sure how to deal with this behavior, yet I think it might be something quite simple to adjust. I am not sure if originally the interference from moving the front PDA doors was normal. Maybe someone who uses the same system could give me some hints, please?