I am thinking of ordering some cells expressing luciferase from this company. I was not able to find any rating from anyone, so I am just wondering if they are scammers or a company that actually provides these services. Does anybody have any experience with them?
Thanks
*UPDATE*
I ended up reaching out to them. It was a very negative experience, out of being a legitimate company (which I personally doubt), they kept us waiting for more than 4 months for a cell line to be delivered. Was never delivered and kept asking for sending them money before they ship the cell lines. It does not sound good to me. I would personally recommend avoiding this company.
I had the same question. I wanted to get a cell line that overexpressed tissue factor (lentivirus transfected) from them, but I am hesitant. The company has very reasonable prices but has not been around that long. Beyond some citations, I can't seem to find much of a record.
Dear Sir, This is Tiffany from Ubigene's marketing team. First, please allow me to express my sincere sorry for your experience with Ubigene. I have talked to some colleagues to understand the situation. The following is what I have learned: regarding your order, the product is real and we have sold it to the customers, we can provide the cell validation data to prove that. Moreover, Ubigene, as a legitimate company, provided the information for registration and the university has approved it and provided the PO. Actually, the payment was successfully scheduled, but it was issued by check. We had some issues receiving checks, so we contacted your side to find an alternative way to pay by ACH/wire, that is, Paymode. But we were unlucky that we tried to email and call Paymode but no response, so it took some time for us to reach out to Paymode staff and solve the issue. If you have any questions about the above information, please do not hesitate to point them out. Again, we are so sorry for bringing you an unsatisfactory experience due to the payment method issue. We will improve our representatives's services and other things. Last, we are still thankful for choosing us even though it is not a perfect ending. I hope everything goes well with you and stay healthy and safe. Have a nice day :)
I ordered a KO cell from this company last year, our team did some assays and the results looked pretty good. The company did ask us to pay in advance, it took some time for us to get it approved from the AP. Everything other than that went out smoothly.
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