Would value colleagues opinions with a stronger qualitative background than mine as to what the optimum qualitative approaches be to try and answer the questions below:

Our original thoughts were to do structured interviewing and focus group interviewing. Are there better/different methodologies that might be more effective for unpicking these differences?

Background

We have reported a study of crowding in the emergency department (ED). An objective score scale was evaluated against clinician opinion of crowding to see how well it performed and assess face validity. Clinician opinion of crowding is consistently used as a soft outcome criterion because there is no gold standard measure of ED crowding. Clinicians rated how crowded they thought the ED was using a likert scale and the nurse in charge opinions were compared with the doctors-in charge using weighted Kappa for inter rater reliability. Similar to other studies using clinical opinion, kappa was only moderate (0.57).

Question

Better understanding of the criterion "clinician opinion of crowding" is key if we are to refine objective crowding measures to best reflect what staff perceive as crowding.

We want to investigate the reasons for why doctors and nurses perceive crowding differently and understand factors that underly this difference. Our hypothesis is that there will be differences in work flow and nature of the work performed by nurses vs doctors that influence this.

Our main questions are:

What factors do nurses and doctors perceive as making the ED crowded?

Where and how do they differ? Where are they similar?

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