What literature do you recommend for digital transformation strategy and its impact customer satisfaction?

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phd in school housing building?lklklllklk

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Asaad Ali Karam

Peppard, J., & Ward, J. (2016). The strategic management of information systems: Building a digital strategy. John Wiley & Sons.

Mithas, S., Krishnan, M. S., & Fornell, C. (2013, May). Why do customer relationship management applications affect customer satisfaction?. American Marketing Association.

Gunasekaran, A., Patel, C., & Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. International journal of operations & production Management, 21(1/2), 71-87.

Raed A.M Iriqat

Dear Assad,

Thank you very much for you help

Raed

Dear Leonidas A. Papakonstantinidis ,

Thank you for your concern and useful advice and I appreciate your support .

Regards