Hello,
I submitted two samples for whole plasmid sequencing. I usually get a fasta. fastaq, the histogram and the consensus file. This time they only attached the fastaq and the histogram file. I asked customer service if it was possible that they forgot to attach the rest and they said that there is no missing files and that is all that it generated. According to the histogram, it seems that it worked. I sanger-sequenced the plasmid before I sent and I got a fragment of the sequence without issues, but because I needed a lot of coverage, I sent it for whole plasmid sequence. I have barely used whole plasmid sequence, so I do not know if there was something wrong. The person from customer service could not explain me what happened and they said they would ask the lab.