In 2019, the World Bank conducted research on the public service organizations in Ethiopia and found that there is a problem in service delivery by the government institutions. In this respect, improving the performance of a pubic institution is strategic and relevant. So, we need collaboration to work with international universities on the issue.
Hi Assefa, I can help with concepts, methods and advise but need information about the type of services provided, human resources policies and practices in those organization , jobs designs, criteria for personnel selection and and training and things like these. Sincerely.
F. Toro
Many consider public services reform the dominant political narrative of the age. The project archived at https://www.researchgate.net/project/Priming-the-Public-Sector, with 10 references, explores what promise tools, methods, and approaches leveraged in the private sector hold for the public sector and may be of interest.
Fernando Toro Álvarez Dear F.Toro thank you so much for your willingness to cooperate with us. In my country, the public service is owned and funded by the government to provide basic services such as transport, health, water, telecommunication, electricity, education, to mention some. In government organizations, the human element is not given the required support and attention. Research results (see: World Bank, 2019) revealed that merit-based HRM practices are not implemented due to several reasons such as political interference, and leadership problem. Specifically, the recruitment and selection process are not fair and transparent; training and development are done without need assessment and inconsistently; the motivational package is one of the lowest in the globe and the overall working atmosphere is not welcoming. In this respect, the public institutions are suffering a lot and we need to improve their performance so that citizens can get efficient, effective, and fair service. This is the situation of the government institutions’ in my country
Olivier Serrat I have seen your suggested references and I found it interesting. I hope you can help us in this regard.
Assefa, improving service delivery within public sector organisations especially within the African context is a much welcomed development. Given the initial assessment of the World Bank, the study you are planning could give further insights into what is actually going on in a number of those types of organisations. Looking forward to reading this. All best.
John Mendy Thank you very much for your constructive comment. I would love to share with me your experience.
Assefa T. Tensay I appreciate your efforts. It's a very good initiative and it's welcome. In as much as assessing the performance of the public services of the organizations there should also be a developmental administration which will help boost their performance. I'm available to collaborate in your project.
Hi Assefa, I consider that a reasonable beginning for the project is the development of a low that creates and regulates a school or institution in charge of training and development of civil servants, in particular, managers. This institution, enforced by law, should provide knowledge and competency needed in the public sector.
Fernando Toro Álvarez Thank you very much for sharing such a valuable point. This could be one major task to be included in the project. You can also suggest other crucial strategies that will help in improving public service performance.
Assefa You can also look at it from the development administration, its characteristics, then also assessing the criteria for appointing administrators. This should be based on qualities and not interest wide which is killing our public sector service. Thank you.
Thank you very much for sharing your thought. I appreciate your contribution.
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