My colleagues and I have been researching which processes represent the biggest bottlenecks, especially in services laboratories. We noticed that many processes are paper/Excel-based and email is used for communication with customers.

We would like to understand services processes even better and would appreciate hearing your feedback. We will be also happy to share our findings with you.

The survey will take 7 - 10 minutes of your time.

https://bit.ly/3qnQaee

Thank you!