You need to aggregate ICT around key functions in company, maybe:

1)Sales management

2)Resource management (costs...)

2.a. Process resource management (purchasing, financial management, audit, research, etc)

2.b.Asset management

Production tools and infrastructure, logistics, research infrastructure and equipment

2.c.People management

Human resource management.

Then, once you have defined the building blocks of a company, you review IT tools and how they are used.

It's tricky: internal IT is not enough, you need to assess (values or estimates) the parts of IT which are outsourced.

Also you need to look how the tools are used. For instance if a company goes for a cheaper ERP version (e. g. SAP) , it may manually extract spreadsheets (Excel e.g.) from parts of the ERP, get some spreadsheet computation and cut and paste values into another part of the ERP.

You may also assess who owns the budget for an IT tool. For instance is HR IT project owner or the IT department?

This has impacts on risks: if IT owns the risk is not to meet the HR needs, if HR owns the risk is IT suboptimality.

You may also check if external IT resource purchasing is decentralised and uncoordinated (Ex extensible Cloud capacity purchased from Amazon Web Services, AWS) then needs are captured well, but the resource may be overpaid. Conversely centralisation creates complex approvals and potentially suboptimality in needs capture.

These aspects play a role.

You could just consolidate them, but it's important to be aware, and not believing that the more you pay the best IT gets...

Hope this helps

Huh, I thouhgt it will be easier..thanks a lot, this is very helpful. Mirna

I believe that the OCDE´s report Citizens as Partners OECD HANDBOOK ON INFORMATION, CONSULTATION AND PUBLIC PARTICIPATION IN POLICY-MAKING"

("https://www.internationalbudget.org/wp-content/uploads/Citizens-as-Partners-OECD-Handbook.pdf")

Add to, I discuss that here:

Lippez de Castro, Sebastian and García, Roberto (2016) Technology Helps, People Make: A Smart City Governance Framework Grounded in Deliberative Democracy. En Nam y Pardo (eds) Smarter as the New Urban Agenda. A Comprehensive View of the 21st Century City. Springer.

García, Roberto and Lippez de Castro, Sebastian (2016) "¿Ciudadanos y gobierno electrónico. La orientación al ciudadano de los sitios web municipales en Colombia para la promoción de la participación ciudadana." . Universitas Humanistica 

http://revistas.javeriana.edu.co/index.php/univhumanistica/article/viewFile/13602/13265

Thanks Roberto,

I have googled the first article of yours, but my Spanish is not good enough to read scientific articles 😐. Mirna

It´s not a problem. The article has a table of indicators that it´s very easy to understand. The theoretical corpus is summarized in our chapter. If you have some question you can write me to: rgarcia1005 gmail.com

Great, thanks again

You need a standart evaluation analysis, like as Usabillity Analysis

I agree with you. You have a good discussion here: http://www.vttresearch.com/Impulse/Pages/Smart-cities,-can-the-performance-be-measured.aspx#