lately our waste reservoirs in the sorting block keep getting clogged. I’m not sure what’s going on? we haven’t been able to use the instrument because the sheath fluid accumulation causes the stream to splash And hit the voltage plates affecting our sort. BD suggested to use a paper clip to try to unclogged it but it doesn’t work.

please advice on what we can do .

our Cells are always passed through the strainer and at a flow rate of 1. we never used to see this issue Before