What determines customers' choice or preference for mobile service providers (MSPs)? It's an interesting study issue. Kindly advise me previous studies on this area.
1. www.scielo.cl/pdf/jotmi/v6n1/art04.pdf
2. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2089402
3. www.fareastjournals.com/files/v2n2p5.pdf
4. http://www.ijmra.us/project%20doc/IJMT_AUGUST2012/IJMRA-MT1532.pdf
I am not aware of previous studies, but it seems to me that there are three factors:
Often these factors work together, such as "Where can I get an iPhone for the least cost?"
Dear Arhan,
You can try to add the factors, the number of the population on the teritory, the income per capita, the number of the subscribers using alternative operators, price for consumption - fixed and mobile subsrcibers; nuber of internet subsribers. An important factor is traffic in network - in own network; traffic in alternative networks, ect.
Success !
Regards !
Dear Arthan
You can concern and understand and analyze the preferences of customers by using factors analysis
Dear Arhan
We have conducted a study on mobile service quality in the telecommunication sector of India. We have identified following four important factors that predict mobile service quality:
Core Service: The core service dimension of cellular service product relates to convenience of communication as the primary need of mobile users is to be connected anytime anywhere. Better connectivity through technology-based interactions is considered as a significant measure of service core product quality.
Customer Information Services: The customer information services is leveraged to create customer and supplier value through service performance which positively affects customer satisfaction that in turn enhances corporate performance and provide a differentiating competitive advantage. A good process is needed to measure customer’s perception of the value created for them by customer information services which include handling of queries, helpful and supportive staff, easy to resolve problems, knowledgeable employees, communication of new schemes, ready to clear doubts, error free transaction etc.
Billing Services:. The effective billing services measures include timely arrival of billing statements,, error free billing statements, easy and simple billing statements, processing of duplicate billing statements, payments of bill and effective queue management system. In addition behaviour of front-line employees, number of adequate counters for bill payments, good ambience of the billing halls, overall good physical environment etc. contribute to the billing dimension of mobile service quality.
Supplementary Services: The supplementary services enhance the core services by adding additional features to varied mobile service products. Various applications/services can be observed among the users, which ranged from telephone conversation and simple text messages (SMS), to multimedia messaging service (MMS) to download and enquiry service to internet access, depending on the capability of each mobile phone technology and services rendered.
Hope this will help you in pursuing your research.
Hardip
Dear Arhan
I suggest you the article
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB8QFjAA&url=https%3A%2F%2Fprofiles.uonbi.ac.ke%2Fjowino%2Ffiles%2Ffactors_determining_customer_commitment_to_service_providers_in_kenyan_mobile_telephone_industry.pdf&ei=cU6TVKS8Ocq_uATf14HICg&usg=AFQjCNEajf_z2OVz2_F4A1NG1ez6MQMgLA&sig2=bxpuiXhl-Xut925fBLZc5Q&bvm=bv.82001339,d.c2E
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CCcQFjAB&url=http%3A%2F%2Fwww.jotmi.org%2Findex.php%2FGT%2Farticle%2FviewFile%2Fart184%2F609&ei=cU6TVKS8Ocq_uATf14HICg&usg=AFQjCNHE660epfiPsvCddO2XgXSnYNx2Mw&sig2=n6s5z1_6MAlGw0KBJCjXjQ&bvm=bv.82001339,d.c2E
Thanks Hardeep mam, and Hengky sir, Nadir and Mariana, Michael and Federik sir
Dear Arhan,
In the link below you can find really interesting article on similar topic.
Conceptual model which is described in the article contains following variables:
1. Generic requirements
2. Price
3. Functional quality
4. Flexibility
http://www.sciencedirect.com/science/article/pii/S0970389614000937
Dear Arthan,
Mobile services provider selection is complicated thing as all providers don't give same service in all areas. For example in Big cities all providers are available so network issue will not be there but in small villages Network may be the main factor for preference. second preference can be a schemes and services of the provider. There are many factors contribute to the selection of service provider..
I am giving you few links which can be useful for you
http://ijbemr.com/wp-content/uploads/2015/03/A-Comparative-Study-on-Customer-Preference-of-Mobile-Service-Providers-with-Selected-Service-Providers.pdf
http://www.scielo.cl/pdf/jotmi/v6n1/art04.pdf
http://www.asmgroup.edu.in/incon/publication/incon13-mkt-029.pdf
Hope this will work for you.
Thank You
Dear Sandip sir, NAMASKAR. Thank you for your contribution which I appreciate so much.
- Badges
- Science topic
- Similar topics
- Medicine
- Epi
- Age Groups
- Children