Can I use any Usability scales to measure the comparative performance of a branch model and automated model ?

29 September 2016 1 6K Report

Is it possible to use any construct( UIS, UEQ, SUS, SUMI, PUTQ etc) to measure the comparative performance of delivery model via branch and automated channel using mobile, ATM, internet etc. on user satisfaction. Please refer any paper or report where such instances can be seen.

Hasret Balcioglu

Please visit the site:

https://www.archives.gov/files/records-mgmt/prmd/maturity-model-user-guide.pdf

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