We know systems thinking approach argues for holistic view and EAI also looks for this holistic approach while capturing meta views, meta data and discussing architectural challenges. We also know that ERP applications attempt to incorporate all these features. We are equally aware of the consequence of ERP adoption in organisations is quite discouraging. Thus, the question is whether one can really enforce systems thinking approach and build attributes to dynamically monitor EAI processes? Will dashborad approach through systems thinking help manage the dynamic behaviour of organisation acquiring it?
I would encourage you to check out the International Journal of Information Technologies and Systems Approach (IJITSA) (see: http://www.igi-global.com/journal/international-journal-information-technologies-systems). I think you will find many research articles that bridge the gap between systems thinking and information systems. Good luck with your work!
To my experience, yes.
I highly encourage a process view on the whole: define your main end-to-end processes, monitor their KPI´s (both business KPI´s as well as IT KPI´s), make those KPI´s transparent in real time. Example: business KPI could be the time needed for a request; technical KPI, could be the various timings from interface to interface.
Contact me if you need more ideas.
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