I have submitted two manuscripts to IJOC for about 9 months ago. For both of them, their first response email (immediate response email received on the submission date) stated that "it typically takes more or less 10-15 weeks for a decision to be made". But, unfortunately I have not received a second reply for both manuscripts until today and I could not see any additional information and progress on submission site. I tried to contact their editor and editorial staff but I cannot contact with them.
Is this a normal process for this journal?
Is there any other way to contact the editors of the journal?