Dear colleagues
one of our manuscripts is accepted for publication in one of the journals.
The first author sent the APC to the journal via bank transfer.
this journal does accept the use of credit card for payment.
this Journal recommends a bank in Europe to transfer the APC.
we paid the fees above 1000 Euro and sent the payments documents from our bank in UAE a few weeks ago.
However, the publishing editor of this journal claims that the journal didn’t receive the money.
what I can do?
please give advice if you have experience
regards
Nabil Eid
If the journal says they haven’t received the APC for your accepted paper, it’s important to check your payment details and gather all proof, like receipts, transaction IDs, and bank statements. Then, contact the journal’s support team or editorial office and share your proof of payment to ask what’s happening. You should also get in touch with your bank or payment provider to confirm that the payment went through successfully and get any proof they can give you. Sometimes delays or errors happen, so it’s good to ask if there’s a problem on their end. If the issue still isn’t resolved, ask the Journal about other ways to pay. Once you confirm that the second payment is settled, follow up with the journal to make sure they’ve received the money, and ensure the APC is fully paid. Then, keep following up with your claim through messages and documents to help resolve the issue, and check in regularly until the first payment is sorted out.
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