Minitab software is used to fit model to experimental data. I go to Stay>DOE>Response surface and choose regressors in uncoded versions, as well as their lower and higher values, then responses at the same time. As far as I know the unusual observations and large residuals points must be totally excluded from data and RSM must be performed again with new data. However, right after I remove these points and rub RSM, the results show new unusual observations and large residuals, and again I remove them. The same thing happens which leads to an undesirable reduction in data. So, what must be done with unusual observations and large residuals?

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