Funny enough it is the customers who made/ make the / their supply chains became/ become "lean".
https://www.academia.edu/4767003/ROLE_OF_LEAN_MANUFACTURING_ON_ORGANIZATION_COMPETITIVENESS
Thank you Peak E Ong for your valuable answer; however, the topic that is 'role of customer in lean concept implementation', may be a topic of interest and relevance for researchers for developing/less developed countries. Moreover, research is 're'-'searching' concepts, theories, applications, and so on. Please arrange to put more light on this important issue that how much importance is being given to customers'view point by SMEs.
Thanking you once again with warm regards.
Dr Sanjay Kumar.
Dear Amir,
Please give some more detailing on the topic:
What may be the objectives, benefits, limitations and costs of involving (truly) customers in lean concept implementation in SMEs.
Thanking you with warm regards.
Dr Sanjay Kumar.
What are the limitations for SMEs to involve customers' feedback in decision making process in lean implementations?
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