I am looking for the literature related to employees sensitivity training and its perceived outcome.
Sensitivity training has maybe a marginally direct impact on increasing the revenue for the organization. This kind og training could positively change the working relation between members of the organization for better productivity, cordial working relationship and this will lead to fulfillment of organizational goals.
I am attaching an article for your information.
Sensitivity training is an informative course to transfer cultures' diversities among the organizational employees to aim respecting each other and understanding individuals characteristics.
The training results can be well if the employees respect each other and can be bad if the employees abuse each other through the information which resulted by training.
This training aims to help team work thinking in organizations.
For more information it can be referred to the books titled as "Human resources" written by John Walton or Gary Desler.
It refers to changing behavior through unstructured group interaction. It can also be called laboratory training, T-groups and encounter groups interchangeably. Members of different gender, culture and abilities are brought together in a free and open environment, in which participants discuss different issues in an interactive way. It is loosely directed by a professional behavior scientist who creates opportunities for everybody to express their ideas, emotions, perceptions, attitudes and beliefs. Nobody is a leader in such an interaction. This group in process oriented, meaning that everybody learns by observing and participating rather than being ordered or told to do a certain activity.
http://www.mbaskool.com/business-concepts/human-resources-hr-terms/15362-sensitivity-training.html
Sensitivity training is concerned with the tutoring of employees to be affectionate and considerate of the variances between them, their other employees, employer, and clients. It deals with the accommodation of the variance in behavioral traits, norms, beliefs, cultures and so forth of others while exhibiting great respect for such dynamics in groups.
The training hones the team working and group working capabilities of employees resulting in maximum production outcomes. It brings sanity in the professional relationship between the employer and his/her employees. Moreover, it ensures excellent customer relationship which is the bait for winning the sales and continual support of clients to the products and services offered by a company or institution.
Thanks
Dickson Adom
Group dynamic is the aim of sensitivity training. It is conducted in organizations of diverse culture.
Sensitivity Training (ST) is a training given in a group setting in order to enhance interpersonal skills. A group consists of trainees fewer than 12 and it has no active trainer. Trainer is passive and trainees have to be active. The meeting has no agenda and the trainees have to discuss about their behaviours. How to behave as a team member? How to work as a team? How to give a constructive criticism? How to improve from criticisms? How to control emotions including anger and envy? These aspects may be discussed. Each member is supposed to contribute. Trainer does facilitating the discussion. He/she does not work as a teacher but helps when needed.
if ST really involves a serious focus on sensitivity that can be defined as the tendency of a person to become upset about the things that are done, said, or relate and the ability to understand others and deal with others by creating and maintaining favourable relationships, it will improve sensitivity of employees in the organization. However, trainees must be able to learn effective ways of working as a successful team member and understanding others by developing empathy. Without exploring each other's feelings, and without having trust for each other, ST is unlikely successful. In a hostile or competitive atmosphere, exposure of self can lead toward rejection, loss of reputation or ridicule. Laboratory conditions must encourage trust among members and thus reduce the threats inherent in self-exposure.
Dr. Dhani S Chaubey sir, it's an amazing question. Congrats for the question. Basically, a sensitivity training aims at changing behaviour through unstructured group interactions and learning from each other. It is not only for "enhancing sensitivity" of the participants, but for developing their multiple competencies which may not be possible through other structured T&D methods. Best wishes, sir !!
The view of Armstrong (2009) is that sensitivity training laboratories (T-groups), aim to increase sensitivity, diagnostic ability and action skills.
Reference
Armstrong, M., 2009. Armstrong's handbook of human resource management practice(11thed). Kogan Page,London and Philadelphia.
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