Suggest me on a tutorial link for using DEA Software with data collected on likert scale?

21 February 2016 1 8K Report

I found a paper where DEA has been applied on data collected on Questionnaire with Likert Scale. I don't understand please guide. Refer the attachment Para no. 5.2 DEA for customer complaint handling.

Niraj Poudyal

DEA can be done in excel or you use an R package called rDEA.

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