29 March 2018 3 8K Report

Hi,

I am having difficulty in building up vacuum in my mass spec (LCMSMS QTRAP 4000). When the system is turns on, the vacuum status shows pumping down. Then backing pump status normal, then interface turbo pump says normal. Before the accelerating status of analyzing turbo pump says normal, the vacuum starts venting in the vacuum status (see the pictures 1 and 2). Now the flickering green light (vacuum status) on the instrument is off.

Is there anything I can do if it doable that i am missing before the technical support arrives ?

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