I am currently carrying out the data analysis in SPSS of a questionnaire I made for my MSc dissertation and I need some help!

In the study (N=707) I have 7 groups of respondents who were exposed to different stimuli and later evaluated the following dimension:

> "Negative Word of Mouth Intentions" (using a likert scale consisting of 3 items, each was evaluated from 1 to 7; 1 being completely disagree and 7 completely agree)

To compare the results between different groups in order to check if the diferent stimuli presented caused signficant differences in the evaluation of the previous variable mentioned I did a Kruskall Wallis test and indeed I found a statisticall significant diference among the groups. Later I run a K-W pairwise test to find which pairs of groups were significantly diferent.

My question:

1_From the 21 possible combination of pairs, only 4 pairs were different, what can I conclude from this?

2_To find which stimulus are more likely to increase negative word of mouth intentions and wich ones are more likely to decrease that variable. Can I compare all the mean ranks produced by K-W or the median of the variable for each group or I only can do this comparisson for the 4 pairs of groups wich are statistically significantly different?

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