I have the file, and prefer to send it privately (because I'm not a lawyer, and don't really know what permissions I have to send or post it publicly).
Please advise if possible.
1. Check the information provided, ensure all requested information is correctly and completely filled out. This includes contact details, information about the work you want to reprint, and the purpose of your request.
2. File format, make sure the file you are trying to upload is in an accepted format. If not, convert the file to the correct format (e.g., PDF, DOCX, etc.).
3. System and browser, try using a different browser or device to ensure the issue is not caused by a technical problem with your current setup.
4. Contact technical support, reach out to the platform's technical support team for further assistance. They may have logs or additional information about the error.
5. Document your request, make sure to document all communications and efforts you make to resolve the issue. This can be useful if you need to demonstrate that you have made a good faith effort to comply with the reprint request procedures.
I respond to requests for reprints frequently, and this is the first time I received the message indicated. The file is PDF, and the browser works in other cases. I don't know which technical support to query, which is why I sent my original message.
1. Clear browser cache, sometimes, cached data can cause issues. Clear your browser cache and cookies, then try submitting the request again.
2. Try a different network, there might be network-related issues. Try submitting the request from a different internet connection (e.g., a different Wi-Fi network or using mobile data).
3. Check for platform updates, ensure that the platform you are using is up-to-date. If there are any updates available, apply them and then try again.
4. Contact platform's general support:If you are unsure about the specific technical support, contact the general support or customer service of the platform. They can direct you to the right team or provide assistance.
5. Alternative submission methods, check if the platform offers alternative methods for submission (e.g., email submission, FTP upload). If available, try using one of these methods.
- Badges
- Science topic
- Similar topics
- Geoscience
- Atmospheric Sciences
- Atmosphere