i would like to ask if anyone experiences issues with using ice-synthego lately? i have a KO mutant F1 generation and it should carry heterogenous of the KOgene. But lately the sequence i submitted returned with very strange results (as attached), the results supposed to have only wt and one mutant sequence. It is definitely not the bad DNA sequencing quality as I had the same issue last week and it returned me with expected results after several attempts.
And now i could only access the website using chrome and not safari (i used to use safari to do my analysis)