Based on Kano's works, relationship between customer satisfaction and product performance is picturized. I'm interested to get a mathematical model to estimate the customer satisfaction with respect to product performance.
Hi Pak Suef,
Not sure whether the following links works for you. Nakamori and Huynh are mathematicians, they have conducted some of mathematical model to evaluate users' experience. Their mathematical model based on SD method and Kansei Engineering.
Hope this helps...
Huynh, V. N., Yan, H., & Nakamori, Y. (2010). A target-based decision-making approach to consumer-oriented evaluation model for Japanese traditional crafts. Engineering Management, IEEE Transactions on, 57(4), 575-588.
https://dspace.jaist.ac.jp/dspace/bitstream/10119/9563/1/13691.pdf
Huynh, V. N., Yan, H., Ryoke, M., & Nakamori, Y. (2011). Fuzzy target-based multi-feature evaluation of traditional craft products. In Knowledge Science, Engineering and Management (pp. 331-342). Springer Berlin Heidelberg.
Huynh, V. N., Nakamori, Y., & Yan, H. (2010). A comparative study of target-based evaluation of traditional craft patterns using kansei data. In Knowledge Science, Engineering and Management (pp. 160-173). Springer Berlin Heidelberg.
https://dspace.jaist.ac.jp/dspace/bitstream/10119/9563/1/13691.pdf
Deny
https://dspace.jaist.ac.jp/dspace/bitstream/10119/9563/1/13691.pdf
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