The phenomena of stress caused by the use of ICT's is termed Technostress. It has several negative outcomes such as psychological, physical and behavioural strains. I was wondering if anyone has come across Technostress in any change initiatives, especially major changes of software packages.
Hi, Kevin:
Very interesting concept! A recent research study (Tarafdar, Pullins, & Ragu-Nathan, 2015) investigated the effect of conditions that create technostress, on technology-enabled innovation, technology-enabled performance and overall performance. Research indicates that men experience more technology-related stress than women, while older professionals and users with more formal education experience less!
The authors looked at the survey data collected from 237 institutional sales professionals particularly the---role of technology self-efficacy, organizational mechanisms that inhibit technostress and technology competence as possible mitigations to the effects of technostress creators. Their findings show a negative association between technostress creators and performance. They found that, while traditional effort-based mechanisms such as building technology competence reduce the impact of technostress creators on technology-enabled innovation and performance, more empowering mechanisms such as developing technology self-efficacy and information systems (IS) literacy enhancement and involvement in IS initiatives are required to counter the decrease in overall performance because of technostress creators.
Noting that the professional sales context offers increasingly high expectations for technology-enabled performance in an inherently interpersonal-oriented and relationship-oriented environment with regard to overall performance, and high failure rates for IS acceptance/use!
- Tarafdar, M., Pullins, E. B., & Ragu-Nathan, T. S. (2015). Technostress: negative effect on performance and possible mitigations. Information Systems Journal, 25(2), 103-132.
Hope this helps!
Nadeem
Hi Mohammed, thanks for the information and link, greatly appreciated, Kevin
Richard Self at the University of Derby has done quite a lot of work in this area. You might like to contact him.
Hi Lesley, thank you. I made contact with Richard through LinkedIn, I will follow up, Kevin
http://article.sapub.org/10.5923.j.library.20150404.02.html
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