Dear Mohsen, 

from this research you get some ideas:

Article Development of an instrument to measure the degree of critic...

Article Patient's Satisfaction with Nursing Care Provided in Selecte...

Article Patients' satisfaction with nursing care as an indicator of ...

Data Perception of problematic events

Have a look at the link

http://bmcnurs.biomedcentral.com/articles/10.1186/s12912-014-0048-4

The patient satisfaction with nursing care quality: the psychometric study of the Serbian version of PSNCQ questionnaire

Scandinavian Journal of Caring Sciences, 2012, Vol.26(3), pp.598-606

Milutinović, Dragana ; Simin, Dragana ; Brkić, Nina ; Brkić, Silvija

Assessment of Patient Satisfaction from Nursing Care in Hospitals of Iran University of Medical Sciences

Hayat Journal of Faculty of Nursing & Midwifery, 01 February 2011, Vol.17(1), pp.81

S Joolaee ; F Hajibabaee ; E Jafar Jalal ; N Bahrani

سلام اقای حجت پرسشنامه و ترجمه اصلی خدمت شما

Use caution in developing your survey - beginning with the goal and asking if  measuring patient satisfaction is the appropriate metric. The trend for high 'patient satisfaction' at all costs may be modulating as research is showing unintended -negative - consequences from this emphasis:

The Cost of Satisfaction: A National Study of Patient Satisfaction, Health Care Utilization, Expenditures, and Mortality" Fenton JJ, Jerant AF, Bertakis KD, Franks P.. Archives of Internal Medicine 2012 Mar 12;172(5):405-11. doi: 10.1001/archinternmed.2011.1662. Epub 2012 Feb 13.

"Impact of patient satisfaction ratings on physicians and clinical care" http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3979780/

And then there are the results themselves that are in doubt: 

Evidence of non-response bias in the Press-Ganey patient satisfaction survey (this proprietary survey includes specific questions about nursing care)

http://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-016-1595-z

For context, you also may want to investigate the following: [1] HCAHPS Survey required of all American hospitals by the federal government and [2] Press Ganey, one of the principal third-party providers of patient satisfaction surveys to American Hospitals. Links attached

http://www.hcahpsonline.org/

http://www.pressganey.com/

Hi

This article discusses the difficulties of measurement and might be helpful in making a decision on a suitable tool to use within your research

FUNDAMENTALS OF PATIENT SATISFACTION MEASUREMENT n Eric Shirley, MD; Gary Josephson, MD; and James Sanders, MD

Greetings, 

The La Monica–Oberst Patient Satisfaction scale (LOPSS) is a valid tool and developed to measure patients' satisfaction with nursing care services.