Dear friend, Axissymetry method is the best way to model some phenomena such as cylinder, single pile, ... If you want to model nailing, you can use 2d in plane strain and 3d method. If your helical soil nails are at vertical direction, you can use the axissymetry method just for single nail. The results of axissymetry and plane strain (2d) are variable in this case. So it would be recommanded to use 3d model for more validity.
I participated in the numderical modelling of Helical piles using 3D PLAXIS Foundation as part of a research project at the University of Western Ontario, Canada. The failure modes of piles were investigated and results were satisfactory when compared with measurements. The work was summarized in the Ph.D. thesis by Yasser Abdelghany.