Assume we have 5 service blocks in a system that requires the same resource unit. Say service block A and service block B have a service time of 1 minute each. Now I decide to combine these two blocks calling it service block X with a service time of 2 minutes. What should happen to the overall service time of the system? Will it go lower or will it remain the same? and why? Any proof from literature?
My experiment shows that the overall service time reduced.