Dear Muhammad Afiq Bin Halim,

I suggest you to see links and attached file on topic.

https://www.diva-portal.org/smash/get/diva2:1293109/FULLTEXT01.pdf

https://6river.com/logistics-planning-and-strategy-tips/

https://tel.archives-ouvertes.fr/tel-00110784/document

https://www.hindawi.com/journals/ddns/2014/701938/

https://cris.brighton.ac.uk/ws/portalfiles/portal/4771784/Surajdeen_Lasisi_Thesis.pdf

https://cris.brighton.ac.uk/ws/portalfiles/portal/4771784/Surajdeen_Lasisi_Thesis.pdf

https://www.emerald.com/insight/content/doi/10.1108/IJLM-08-2019-0229/full/html

Best regards

It depends on what the question is for. If it is for a classroom discussion, you can use a case study on a courier service company and ask questions based on that. If it is a research question, then you need to do a literature survey to identify gaps in research. If it is for an exam, then it should be based on the material the students were provided during class.

Top tools which will help u to make a questionnaire on courier services of logistics system. U can consider 4 main influence of logistics service in your questionnaire (Price, Time, Quality and Quantity). Good luck

#1. Testograf

#2. Google Forms

#3. SurveyMonkey

#4. Survio

#5. Typeform

#6. Simpoll

#7. Online Test Pad

#8. SurveyGizmo

#9. Formstack

#10. Mentimeter

I agree with @Cenk Calista that it is advisable to use a case study on courier services and ask questions based on what your focus or expectations on courier services. Like @Saidjahon Hayrutdinov indicated consider the 4 main influence of logistics service.

Read different articles on courier services, you will get more ideas and problem statements.

Goodluck!