ZnO prepared by electroless solution method will exhibit good optical property but poor conductivity Except spray pyrolysis which claims some conductivity many papers are silent about this aspect. However, they can be improved by combination of surface modifications and annealing. Its an interesting problem. Try an etching. All the best
Yes. The surface modification may be done by dipping in a very dilute etchant or irradiation followed by a short time annealing. This may introduce a smooth surface composed of conducting grains. While there is a chance of amorphization due to irradiation dip in a suitable etchant may help reduce resistivity.
As you are measuring on the surface, the problem is certainly on surface. I agree with Rathinam, a surface treatment is mandatory to you get some conductivity. I suggest you also map the surface to look for cracks. Are you measuring four points by point electrodes or stripes? Perhaps, four stripes to put the electrodes work better than point electrodes!
What is the thickness of your film? If the films is too thin, then, gas adsoption at the ZnO surface will greatly increase the resistance. ZnO and other metal oxides such as SnO2 are good gas sening materials.
I'm not sure 500 C is high enough to dopes Y3+ into ZnO crystal sturcture. I used 1500 C to allow 8% mol of Y3+ doped into ZrO2 and forming 8-YSZ (Y0.08Zr0.92O2-y). You may check your prepared material by XRD follow by crystal structure refinement (Le Bail or rietveld method). If there is no phase transformation on your crystal, it is suggested that your doping process was unsuccesfull