Which terms / clauses should be included in SLA while outsourcing software maintenance to third party organizations?

03 August 2013 1 6K Report

I want to uplift my said paper to include more clauses relates to outsourcing software maintenance agreement

Conference Paper Designing Software Maintenance Service Level Agreement in Ou...

Be sure to make it clear that the IP rights to the software ( I am assuming the software was developed by you) belong to you and should not be violated.

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