I have submitted a paper to a journal (Elsevier) 9 months ago. Its status is "under review" for 8 months. I sent several emails to the editor but each time instead of the editor, a clerk answered me and repeated the same things!
So I decided to withdraw my paper and sent several emails to the editor but I didn't receive any response from the editor!
I was wondering if I am able to submit my paper to another journal with explaining the situation of the paper to editor of that journal?