Management: Tasks, Responsibilities, Practices (1974) by Peter F. Drucker is a good source for understanding managerial communication in practice. Drucker gives chapter 38 in his book the title "Managerial Communication." There is, however, a lot of variation in stakeholders' views concerning the communication skills business school graduate will need when they start working.
Every principles of management textbook I've used over the years includes a chapter on communication competency. Nevertheless, there seems to be no real agreement on exactly what communication skills are needed in relation to the functional areas of planning, organizing, leading, and controlling.
Therefore, what communication skills are needed to function in planning, organizing, leading and controlling?
Communication is of paramount importance in management in general, and project management in particular, to the extent that the PMBOK guide for example suggests that project managers spend 80% of their time communicating.
The first set of skills required for effective communication in general management and project management include the following:
(1) Listening actively and effectively,
(2) Questioning, probing ideas and situations to ensure better understanding,
(3) Educating to increase team’s knowledge so that they can be more effective,
(4) Fact-fi nding to identify or confi rm information,
(5) Setting and managing expectations,
(6) Persuading a person or organization to perform an action,
(7) Negotiating to achieve mutually acceptable agreements between parties,
(8) Resolving confl ict to prevent disruptive impacts, and
(9) Summarizing, recapping, and identifying the next steps.
Although the list seems exhaustive, these communication skills are not limited to the above.
PMBOK (4) is very exhaustive...on the practical sense for Project Management, Communication is very much essential in areas you have inquired ie., planning, organizing, leading and controlling... These areas start with Listening, ... summarize as Dr.Mohamed Benmerikhi said earlier...However as PMI framework puts, there is Change management and Risk Management part of it.... where improvisation with people and process handling both with Positive and Negative Outlook needs to be considered..Positive that needs to carryout as a system and Negative that should not get into the system...
I think a lot of communication skills are needed to function in planning, organizing, leading and controlling. The mostly used include listening effectively, persuading, and negotiating.
Verbal and Non-verbal communication are part and parcel of management functions. On many occasions, the hidden communication of agreeing while really not agreeing or otherwise play a pivotal role in the success or failure of management decisions and actions. This simmering communication need to be probed and addressed. The friction starts at this point. Effective managers need to extrapolate their Extra Sensory Perceptions to understand this undercurrent in communication.
in order to have efective communication we need to study type of personalities ..so to have better interaction ...
All the types of communication skills are essential for planning, organising, leading and controlling. But it differ from various situation due to when, where and to whom it need.
The population covered during various stages such as Planning -to-execution and control is varied. Each set has different people, expected "transactional content" , varied modes of communication and delivery.
The communication we are talking about - forms (written, Oral, displayed, behaved etc.," and the excellence or mastery in each with respect to the sub-group gets the desired result...
All the different "skill forms" of communication may not exist in the same level with everyone,
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