I am writing a book on Quality Paradigms. Besides Paradigms I encountered the following five Value Systems of Quality Management:
1. Control
2. Continuous Improvement
3. Commitment
4. Breakthrough
5. reaching the essence
Anyone any thoughts on this?
1. Continuous monitoring
2. Motivation
3. Leadership
4. Everyone involvement
5. Decision making capability etc.
Dear colleaugues,
Let me first thank you for your reactions.
I am not clear.
With value system, I mean a pattern of thinking, a mindset. I am looking for different ways to look at quality and quality management, based on different values.
If you value order and structure and rules, you want a control quality system.
If you value success and winning, you want an improvement quality system.
What else?
Meeting expected customer needs
Customer satisfaction
Reliability of product
I worked the edge of a university QM system for a bit. (My own role was liaison with industry an commerce.)
It looked to me as though (by identifying explicit objectives and stakeholders) the QM system was reaching towards a value-neutral evaluation of the university's undergraduates offerings. The question wasn't (to put it crudely) whether or not they were any good but rather: what objectives had been set by the university and whether, as a matter of fact, they had been met - possibly looking at that from the point of view of multiple stakeholders.
I hope you will agree with me that this is an academically / intellectually interesting move. From a certain point of view, the whole process is far from value-free. (ethnographically?) From another, it simply appears to be value-free by importing (perhaps uncritically) values from outside the QM process itself. From a third, and back to your question, QM sidesteps the apparent subjectivity of values and is an objective approach.
But maybe I'm talking about a whole different QM game than you?
Thank you Allen. Different, but very interesting!
However, I do not believe anything can be value-free....... it is far from and just appears to be so..... objective approaches? Do these exist?