I am interested in learning about global perceptions on whether using SMS (mHealth technology) in hospitals to improve healthcare professionals' collaboration and coordination, reduce cost, save time or provide timely services, etc.. can truly affect the overall quality of healthcare. To date, research proved positive impacts on cost, time or service, and admission rate. Though, I am keen to know how did SMS impact the care outcomes, or other factors related to quality of physicians' and nurses' work? And, are there any risks worth addressing early in the game? (Notice: This discussion is geared only toward using Secure Text Messaging in inpatient setup to deliver healthcare. Otherwise, we know that SMS has been used without proper acceptance from state and government health agencies until 2016).
Looking forward for feedback.
Setting aside how "overall quality of healthcare" is defined, it's likely that answers will vary based on the extent to which SMS is integrated into clinical workflow, and how efficient/effective that workflow was at baseline.
So for a more manageable bite, it could make more sense to identify a common care gap outcome, like delays in acting on panic lab values, and then look at if/how SMS is actually able/being used to address it. That would give you a way to focus process mapping and data analysis if/as you partner with any particular hospitals.
Dear Chaza Abdul
I think Its between good and answer , because the new SMS is more useful than we read the scientific report or data analysis . Other side we are not entrust with most of theses SMS and considered as financial propaganda . My summarize : the care income came from SMS or others if we need to participated on this field .
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