I am researching rampant middle staff resignation in NYC throughout homeless shelter and supportive housing agencies after the COVID-19 pandemic and the resulting consequences for the clients (delays in processing and placement for permanent housing and related mental health services).
Exhaustion and burnout are the typical reasons listed or suggested, but I believe that many Managers and Directors are simply "bad managers".
Additionally, this is has gone under the radar because the majority of clients and staffers affected are Black and Latino. The problem remains withing the same community.
Is there any data on these areas I am approaching?
Results
Results demonstrated half of providers (51%) reported their quality of work had decreased. This perceived decrease in quality of work was associated with higher levels of emotional exhaustion (M = 17.41 vs. M = 12.48, p = 0.002), workplace stress (M = 42.80 vs. M = 30.84, p = 0.001), as well as decreased enjoyment of work (83% vs. 51%, p = 0.001) and decreased personal accomplishment (M = 20.64 vs. M = 23.05 p = 0.001). Qualitative investigations further illustrated that increased hours, changes in work schedules, work-life balance challenges, difficulties with client communication, and increased client needs were contributing factors increasing stress/burnout and decreasing perceived work quality.
Conclusions
Addiction treatment providers experience high levels of burnout and workplace stress. Additionally, many individuals perceived a decrease in their quality of work during the COVID-19 pandemic. Addiction treatment facility administration should address these challenges to support the well-being of clinical staff and the clients they serve both during and after the COVID-19 pandemic.
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