SMART means Specific, Measurable, Attainable, Realistic & Timely. If a government ever wants to be SMART then the activities of it need to be Documented, Transparent, Actions & Decisions objectively reached. To create, run and maintain such as Visible system, e-governance is required. Enclosed attachment for more information.

https://www.researchgate.net/publication/261512288_Preparation_for_e-gov?ev=prf_pub

Data Preparation for e-gov

nice response...thank you Krishnan

Do you actually mean smart to refer to an intelligent form of governing, or do you mean the objectives of the government must be SMART. I believe Krishnan is talking about objectives being SMART? perhaps the question could be fine tuned to achieve more clarity?

Overall, I would suggest the integration and consideration of citizens' opinions in policy making is the most essential issue. Unfortunately on this level it cannot be easily mentioned what applications will be good for this purpose, because this depends on the region and the citizens there.

From my point of view, I would suggest social media analysis as passive E-Participation strategy to gather opinions of citizens is mostly a good approach, as well as opinion maps (where citizens can mark recommendations or problems on a virtual map). In fact, opinion maps are easy to use and provide a good overview about things that are in interest of a city etc., but you can imagine that you’ll get dozens or hundreds of feedbacks and normally all them have to be read. This is a quite inefficient procedure.

In most regions it can be sufficient enough if just the communication channels will be used in a better way. For instance, if the city has a social media page and citizens start a discussion about things, it will be important to have engaged employees, who will “chat” with them to understand the problem in detail (this is an active form of participation).

These ideas are in focus of a project, where I am involved: http://www.fupol.eu

Public sector organizations are under the control of the government . Although CEO/MD of these organizations are accountable to Board of directors, the Board in turn reports to the Government , the major share holder. Public sector autonomy is essential to run efficiently the organizations following ' SMART ' objectives. The organization culture of public sector organizations are very often bureaucratic culture, which hinders the development and growth of the organizations , consequently making these inefficient. Thus, very often these organizations fail to meet public expectations. Public sector boards must be made independent and must be allowed to take strategic decisions. 'SMART' governance requires prudent utilization of all the organizational resources( Human, Financial and Technological resources ) for maximum benefits to the citizens.

Indeed, Smart government which I refer to is a new version of e-government. In United Arab Emirates, South Korea, and Singapore, governmental agencies provide many services to clients through cell phones, smart phones, etc. This is the pattern of Smart government applications I mean.

Clarity of expression is essential part of communication. Thanks to Mohamed Benmerikhi for pointing out the need of fine tuning the question to achieve more clarity , which was subsequently clarified by by Abdulfattah Yaghi. My response would have been different , if I would have understood the context of the question. Any way thanks also to Abdulfattah Yaghi.

Certainly communication is important, but we must consider that the implementation of public policies and transparent management of government action which is much easier to achieve the goal

There is a growing literature of e-readiness or tools to assess the readiness of government organizations to embrace these new approaches. Reviewing that literature will uncover a range of relevant factors at the organizational level. See the following article for relevant factors:

https://www.researchgate.net/publication/220099505_E-Government_Readiness_Assessment_for_Government_Organizations_in_Developing_Countries?ev=prf_pub

Article E-Government Readiness Assessment for Government Organizatio...