Mobile apps redefining service industries. ...is your institution ready?
Dear Dr. Dariusz,
Many thanks for the valuable contribution and your time...really welcome additional posts and contributions for the other questions posted by me as well...
Hinchcliffe (2013) predicts that the development of mobile strategies will continue to be a major challenge and that branded mobile applications (branded apps) will be widely adopted in the coming years. Companies have to adapt to this new culture....
Zhao, Z., & Balagué, C. (2015). Designing branded mobile apps: Fundamentals and recommendations. Business Horizons, 58(3), 305-315.
many internet-based companies offer goods and services to consumers for free based on an expectation of associated advertising revenue. the effects of advertising, however, are notoriously difficult to measure. “there's a lot of hype around mobile apps...
Anthes, G. (2011). Invasion of the mobile apps. Communications of the ACM, 54(9), 16-18.
The companies that build mobile OSs want apps that are specific to their own environments that can take full advan- tage of their particular features...
Serrano, N., Hernantes, J., & Gallardo, G. (2013). Mobile web apps. IEEE software, 30(5), 22-27.
Red Bull and other companies have devised popular games focused on their brands. "Mobile advertising" is often a hollow phrase, but mobile apps can enable marketers to communicate with consumers in a format that enhances their lives and offers long-term value …
Gupta, S. (2013). For mobile devices, think apps, not ads.
The number of general app stores entering the market peaked toward the end of 2010, and declined rapidly through 2011. These data clearly suggest that niche marketplaces are the preferred solution for smaller companies to penetrate the mobile apps industry (Gair, 2011) …
Rakestraw, T. L., Eunni, R. V., & Kasuganti, R. R. (2013). The mobile apps industry: A case study. Journal of Business Cases and Applications, 9, 1.
Facebook and other major companies like Netflix release their mobile apps once every two weeks.....
Nayebi, M., Adams, B., & Ruhe, G. (2016, March). Release Practices for Mobile Apps--What do Users and Developers Think?. In 2016 ieee 23rd international conference on software analysis, evolution, and reengineering (saner) (Vol. 1, pp. 552-562). IEEE.
Location-based information is considered sensitive for many teen apps users …
Madden, M., Lenhart, A., Cortesi, S., & Gasser, U. (2013). Teens and mobile apps privacy. Pew Internet and American Life Project.
the app market is now attracting more and more big companies with well-known brand names (Banham, 2010). ....
Peng, K. F., Chen, Y., & Wen, K. W. (2014). Brand relationship, consumption values and branded app adoption. Industrial Management & Data Systems.
mobile manufacturer company as well as network operators or mobile application developer companies are earning huge amounts …
Islam, R., Islam, R., & Mazumder, T. (2010). Mobile application and its global impact. International Journal of Engineering & Technology (IJEST), 10(6), 72-78.
Companies employ technology for both geocoding (based on location latitude and longitude) and reverse geocoding (translating coordinates …
Urban, G. L., & Sultan, F. (2015). The Case for'Benevolent'Mobile Apps. MIT Sloan Management Review, 56(2), 31.
Companies consider the mobile apps as a form of extending their brands into the mobile space. The extension covers the generation of revenue from selling content …
Page, T. (2013). Use of mobile device apps in product design. International Journal of Green Computing (IJGC), 4(1), 18-34.
Tourism...
Tan, G. W. H., Lee, V. H., Lin, B., & Ooi, K. B. (2017). Mobile applications in tourism: the future of the tourism industry?. Industrial Management & Data Systems.
Arora, S., Ter Hofstede, F., & Mahajan, V. (2017). The implications of offering free versions for the performance of paid mobile apps. Journal of Marketing, 81(6), 62-78.
fin techs...
Lee, S. (2017). Evaluation of Mobile Application in User's Perspective: Case of P2P Lending Apps in FinTech Industry. TIIS, 11(2), 1105-1117.
Service sector...
Lee, S. A. (2018). Enhancing customers’ continued mobile app use in the service industry. Journal of Services Marketing.
Health...
Guadarrama, A. (2017). Mind the Gap: Addressing Gaps in HIPAA Coverage in the Mobile Health Apps Industry. Hous. L. Rev., 55, 999.
construction...
Liu, T., Mathrani, A., & Mbachu, J. (2019). Benefits and barriers in uptake of mobile apps in New Zealand construction industry. Facilities.
Hsu, J., Liu, D., Yu, Y. M., Zhao, H. T., Chen, Z. R., Li, J., & Chen, W. (2016). The top Chinese mobile health apps: a systematic investigation. Journal of medical Internet research, 18(8), e222.
Sivathanu, B., & Pillai, R. (2018). Smart HR 4.0–how industry 4.0 is disrupting HR. Human Resource Management International Digest.
Giachetti, C., & Marchi, G. (2017). Successive changes in leadership in the worldwide mobile phone industry: The role of windows of opportunity and firms’ competitive action. Research Policy, 46(2), 352-364.
Burroughs, B. (2017). YouTube kids: The app economy and mobile parenting. Social media+ society, 3(2), 2056305117707189.
Malik, A., Suresh, S., & Sharma, S. (2017). Factors influencing consumers’ attitude towards adoption and continuous use of mobile applications: a conceptual model. Procedia computer science, 122, 106-113.
shopping...
Ariffin, N. M. (2019). A Conceptual Study on Adoption of Mobile Shopping Apps Among Users in Malaysia. Journal of International Business and Management, 2(3), 01-06.
Banking...
Ali, R., Gallivan, M., & Sangari, S. (2019). A Study of Mobile Apps in the Banking Industry as Indicators of Development Strategy.
Barata, J., Da Cunha, P. R., & Stal, J. (2018). Mobile supply chain management in the Industry 4.0 era. Journal of Enterprise Information Management.
Li, R. Y. M., Chau, K. W., Ho, D. C. W., Lu, W., Lam, M. W. Y., & Leung, T. H. (2018, June). Construction safety knowledge sharing by Internet of Things, Web 2.0 and mobile apps: psychological and new institutional economics conceptual analysis. In IOP Conference Series: Materials Science and Engineering (Vol. 365, No. 6, p. 062042). IOP Publishing.
Wang, Q., Li, B., & Singh, P. V. (2018). Copycats vs. original mobile apps: A machine learning copycat-detection method and empirical analysis. Information Systems Research, 29(2), 273-291.
Qiao, Z., Wang, G. A., Zhou, M., & Fan, W. (2018). The Impact of Customer Reviews on Product Innovation: Empirical Evidence in Mobile Apps. In Analytics and Data Science (pp. 95-110). Springer, Cham.
Su, C. C., & Zhang, X. (2019). Circulating Mobile Apps in Greater China: Examining the Cross–Regional Degree in App Markets. International Journal of Communication, 13, 21.
Healthcare...
Erdmier, C., Hatcher, J., & Lee, M. (2016). Wearable device implications in the healthcare industry. Journal of medical engineering & technology, 40(4), 141-148.
Mourtzis, D., Doukas, M., & Vandera, C. (2017). Smart mobile apps for supporting product design and decision-making in the era of mass customisation. International Journal of Computer Integrated Manufacturing, 30(7), 690-707.
education...
Pechenkina, E. (2017). Developing a typology of mobile apps in higher education: A national case-study. Australasian Journal of Educational Technology, 33(4).
health
Suzianti, A., Minanga, R. P., & Fitriani, F. (2017). Analysis of User Experience (UX) on Health-Tracker Mobile Apps. International Journal of Computer Theory and Engineering, 9(4), 262-267.
Jake-Schoffman, D. E., Silfee, V. J., Waring, M. E., Boudreaux, E. D., Sadasivam, R. S., Mullen, S. P., ... & Pagoto, S. L. (2017). Methods for evaluating the content, usability, and efficacy of commercial mobile health apps. JMIR mHealth and uHealth, 5(12), e190.
Moran, K., Li, B., Bernal-Cárdenas, C., Jelf, D., & Poshyvanyk, D. (2018, May). Automated reporting of GUI design violations for mobile apps. In Proceedings of the 40th International Conference on Software Engineering (pp. 165-175).
Schmitz Weiss, A. (2018). Location-based news in mobile news apps: Broadcast leads in geolocated news content, newspapers lag behind. Newspaper Research Journal, 39(1), 42-54.
taxi...
Hou, Z. (2018). The Impact on Traditional Taxi Industry of Taxi-Calling Mobile Apps: a Case Study in Chengdu, China (No. 18-04226).
Mourtzis, D., Vlachou, E., & Zogopoulos, V. (2018). Mobile apps for providing product-service systems and retrieving feedback throughout their lifecycle: a robotics use case. International Journal of Product Lifecycle Management, 11(2), 116-130.
Alnawas, I., & Aburub, F. (2016). The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions. Journal of Retailing and Consumer Services, 31, 313-322.
Kang, J. W., & Namkung, Y. (2019). The role of personalization on continuance intention in food service mobile apps. International Journal of Contemporary Hospitality Management.
Yin, P. L., Davis, J. P., & Muzyrya, Y. (2019). Replication data for: Entrepreneurial Innovation: Killer Apps in the iPhone Ecosystem.
gaming
Fung, A. (2017). The impact of the rise of mobile games on the creativity and structure of the games industry in china. In Mobile Gaming in Asia (pp. 91-103). Springer, Dordrecht.
Dzhandzhugazova, E. A., Kosheleva, A. I., Gareev, R. R., Nikolskaya, E. Y., & Bondarenko, A. P. (2016). Business administration in hotel industry: problems and solutions (by the example of the Russian Federation). International Journal of Applied Business and Economic Research, 14(14), 651-660.
Wen, W., & Zhu, F. (2019). Threat of platform‐owner entry and complementor responses: Evidence from the mobile app market. Strategic Management Journal, 40(9), 1336-1367.
retail...
Pantano, E., & Vannucci, V. (2019). Who is innovating? An exploratory research of digital technologies diffusion in retail industry. Journal of Retailing and Consumer Services, 49, 297-304.
Zhong, X., Zhang, Y., Yan, D., Wu, Q., Yan, Y. T., & Li, W. (2019). Recommendations for Mobile Apps Based on the HITS Algorithm Combined With Association Rules. IEEE Access, 7, 105572-105582.
hospitality...
Lei, S. I., Ye, S., Wang, D., & Law, R. (2020). Engaging customers in value co-creation through mobile instant messaging in the tourism and hospitality industry. Journal of Hospitality & Tourism Research, 44(2), 229-251.
healthcare
Laurenza, E., Quintano, M., Schiavone, F., & Vrontis, D. (2018). The effect of digital technologies adoption in healthcare industry: a case based analysis. Business process management journal.
banking
Alavi, S., & Ahuja, V. (2016). An empirical segmentation of users of mobile banking apps. Journal of Internet Commerce, 15(4), 390-407.
Tang, A. K. (2016). Mobile app monetization: app business models in the digital era. International Journal of Innovation, Management and Technology, 7(5), 224.
Sharmeen, S., Huda, S., Abawajy, J. H., Ismail, W. N., & Hassan, M. M. (2018). Malware threats and detection for industrial mobile-IoT networks. IEEE access, 6, 15941-15957.
taxi...
Ooi, K. B., Foo, F. E., & Tan, G. W. H. (2018). Can mobile taxi redefine the transportation industry? A systematic literature review from the consumer perspective. International Journal of Mobile Communications, 16(3), 341-359.
Zhang, P., Dong, L., Chen, H., Chai, Y., & Liu, J. (2018). The rise and need for mobile apps for maternal and child health care in China: survey based on app markets. JMIR mHealth and uHealth, 6(6), e140.
Rodríguez, M. S., Vázquez, S. C., Casas, P. M., & de la Cuerda, R. C. (2018). Neurorehabilitation and apps: A systematic review of mobile applications. Neurología (English Edition), 33(5), 313-326.
mental health
Peters, D., Deady, M., Glozier, N., Harvey, S., & Calvo, R. A. (2018). Worker preferences for a mental health app within male-dominated industries: participatory study. JMIR mental health, 5(2), e30.
hotels...
Morosan, C., & DeFranco, A. (2016). Modeling guests’ intentions to use mobile apps in hotels. International Journal of Contemporary Hospitality Management.
Schmitz, C., Bartsch, S., & Meyer, A. (2016). Mobile app usage and its implications for service management–empirical findings from German public transport. Procedia-Social and Behavioral Sciences, 224, 230-237.
Moran, K., Vásquez, M. L., & Poshyvanyk, D. (2017, May). Automated GUI testing of Android apps: from research to practice. In 2017 IEEE/ACM 39th International Conference on Software Engineering Companion (ICSE-C) (pp. 505-506). IEEE.
Oesterreich, T. D., & Teuteberg, F. (2016). Understanding the implications of digitisation and automation in the context of Industry 4.0: A triangulation approach and elements of a research agenda for the construction industry. Computers in industry, 83, 121-139.
tech industry...
Levina, M., & Hasinoff, A. A. (2017). The Silicon Valley ethos: Tech industry products, discourses, and practices. Television & New Media, 18(6), 489-495.
gaming...
Banks, J., & Cunningham, S. (2016). Creative destruction in the Australian videogames industry. Media International Australia, 160(1), 127-139.
COVID-19 pandemic has helped our institution to move a step forward in using mobile apps dependent services.
Mobile banking...
Bank, S. (2017). Mobile banking. Recovery in, 1394, 02-17.
Dear D A Gayan Nayanajith,
Yes, currently one of the main sources of information are internet news portals and social media portals viewed on a smartphone. Therefore, companies and institutions create new versions of their websites adapted to their display on smartphones and other mobile devices. In addition, some companies and institutions create applications, smartphone apps, which are specialized programs for mobile devices, with the help of which a smartphone user gets convenient access to specific, current information services and other individual companies and institutions.
Best regards,
Dariusz Prokopowicz
Dear Dr. Dariusz,
Many thanks for the valuable contribution and your time...really welcome additional posts and contributions for the other questions posted by me as well...
Yes, now more and more institutions and business entities are changing their websites to new versions, which are also adapted to their display in web browsers on smartphones. For this purpose, WordPress platform. As more and more citizens use various internet information services available on smartphones, more and more companies and institutions are improving their websites to make them fully accessible and useful also on mobile devices.
Best regards,
Dariusz Prokopowicz
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