The Problem started after replacing the HPLC Pump from Quaternary to Isocratic pump due to pump failure. The configuration was set as the previous set up as Modular 3D LC System and the license for 3D and Isoabsorbance plot is still valid as evident by the presence of spectra option in the toolbar. However, the isoabsorbance and 3D plots are missing in the dropdown menu for spectra as shown in the attached figure. Does anybody have a solution to this problem please?
Please select "FULL MENU" (from the ChemStation Menu) and you will see ALL options in the software.
Note: When asking questions about software, please clearly state the exact name and REVISION # of the software you are using. Many revisions exist.
Dear Mr. William Letter;
Thank you very much for your valuable answer. This is exactly what we did and it worked. I am grateful.
Regards,
You are welcome.
Please consider hiring a professional to provide your group with formal training in the use of the chromatography software. Professional training for just one or two days should provide you with an opportunity to learn many of the basic features (such as screen views, critical settings ...) and more practical and useful ones that you will need to setup and operate the system. Training provided in this way, while it will not make you proficient or an expert, is far more efficient (in cost and time) to extend your knowledge and skill sets.
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