Hi,
I am currently trying to undertake a meta-analysis for service quality factors (Tangibility, Reliability, Responsiveness, Assurance, and Empathy) and look at the difference between Expectation and Perception in higher education settings. Some studies have used the 1-5 Likert scale, and some used the 1–7-point Likert scale. Is it ok to consider both the scale in the analysis, or do we need to change the scale and make it uniform?