When I use Hiscite to analyze the retrieved results, it shows that the 356 items I've searched for are totally irrelevant, which seems quite unlikely. I noticed that the LCS column of these 356 items are all "0" (Capture1), and the export buttom of "including the references cited" are missing (Capture2). So I was wondering do they stop providing the service of Hiscite or is there a solution in this case?

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