If you are still struggling with your results, you better give some more information. Where and how did you detect the promoter? Are you talking about a eukaryotic gene? ...
It is possible that a database (es. GenBank) doesn't report any annotation of an untraslated exon (and the relative intron). In this case several TSS could be present in the sequence. Use analysis tools such Softberry (http://www.softberry.com/) or Transfac (http://www.biobase-international.com/) and look for a multiple TSS or other promoter elements