Dear K N

I use Case Studies to outline options and dilemmas faced by decision makers, e.g. every decision has advantages and disadvantages, creating a chain from incident back to root cause.

Hope this helps

Roland

I'd say selectively and ethically. In the research literature I've encountered case studies, mainly in health care systems, most are simply problem focused-they can involve individual issues but these are more effective when related directly to what is or is not happening because of disputes/personalities/treatments etc.- e.g. this manager/department couldn't achieve x because of a.b.c. that h/she/it had been unable to resolve. He/it suggests that e.f.g. could be implemented to address the situation and achieve resolution. Look for Research papers using case studies for management issues.

Case studies are also chosen as a result of interesting event or phenomena that researchers pose the question, "Why did that happened?" or "how did this just happen?" So, if there is an event in a manangement or learning program, you may ask yourself why or how, and that could be your entry to doing a case study design.

Thanks for the effective answers from Dr Roland, Dr Catherine and Dr Sabine.

Management experts please share your views on this crucial questions I still want to learn more